Do You Want to Repossess More Cars?
Be Positive All the TimeI am no Anthony Robbins, but I am a pretty optimistic person. I think that one of the biggest problems found in the auto repossession business is negativity. From the owner to the office staff to the repossession agent working the streets, there is a constant "doom and gloom" attitude. Just take a look around your office when you go to work tomorrow. Is your office staff looking depressed and complaining? Are your agents moaning and groaning about dead accounts and bad paper that they have in their folder?
The auto repossession industry has a cloud of negativity surrounding it at all times, so why add to it by having a negative attitude? I heard the "bad news" every day when I owned my company. Agents would get new paper and prejudge the account before ever running it. They were sure that the car was not going to be there, the debtor had moved to Thailand or this particular lender always issues bad paper. Auto repossession agents seem to believe they have some sort of mystical powers that allow them to look at a phone number, address or just a debtor's name and be able to predict that the vehicle will not be there when they check the given address! How do the know that by looking at a new order for 30 second? I can tell you that it is a negative attitude. Having that type of mindset will be reflected in the agent's ability to be a successful repossessor. They will pick up less cars, have more confrontations with debtors and definitely make a lot less money!