Tag Archive: auto repossession profits


Meeting for lunch with a potential or current client is an excellent way to grow your auto repossession business. Eating with a client sets the scene for a casual and intimate connection. This setting can bring about a bonding experience leading towards a long-lasting business relationship.

Of course, you have to handle yourself professionally and sociably for this to happen. Eating with someone will bring familiarity to the relationship, exposing your manners (good or bad), weaknesses and strengths. Depending on how you conduct yourself, it will either strengthen the relationship or ruin it.

Before making an invitation for lunch, you need to determine if your client can fit the meeting into his schedule. Some collection managers get bombarded so frequently with lunch offers that they make it a practice not to accept any invitations. If they can’t meet you somewhere for lunch, or don’t have the time, then offer to meet them at their office.

When you invite a client to lunch, you need to make the purpose of the meeting very clear. Do not act as if you just want to hang out and shoot the bull. Make it clear that you are paying for the meal by saying, “I’d like to take you to lunch” or “Please allow XYZ Recovery to buy you lunch.” Do not say, “Let’s do lunch” as it will leave him wondering who is going to pick up the tab. A good invitation would be: “I’d like to meet with you and talk about (insert your purpose). May I come and see you sometime? Or, could you break away from your busy day to let me take you to lunch?”

Be sure you choose a place to eat that is appropriate for a business lunch! You will want to avoid noisy places, restaurants located in areas plagued by traffic congestion, and, certainly, seedy strip clubs or hole-in-the-wall bars! Find a restaurant that has an inviting feel to it. The location should be close to your client’s office and convenient for him. The meeting place should be chosen with only him in mind and not you. As the host, you should be the one to choose the venue, unless he outright requests a certain restaurant.

Here is a list you should consider when making your restaurant choice:

  • One that serves a variety of cuisines such as a café, bistro or steakhouse. This is to be sure your client will be able to pick out a dish he likes.
  • One that you have been to before and know that the food is tasty and the customer service is first class. Remember if it is not first class, it’s no class!
  • Pick a place that is clean, has a relaxed atmosphere, and, most importantly, quiet.
  • If the meeting is out of your area, search the internet for restaurants with great reviews.
  • Do they accept your credit card?

You do not want to be stuck sitting in the restaurant lobby for 20 or 30 minutes because there are no tables available, so be sure to make a reservation! There is nothing worse than looking like a poor planner by ending up having to go somewhere else to eat because your client can’t spare the time for the 50-minute queue for a table. Also, be sure to reserve a quiet table for your meeting.

Arrive at the restaurant at least 10 minutes before the scheduled time. Use the restroom when you arrive so you do not have to excuse yourself during the lunch to do so. You should allow the hostess to seat you, and tell her to be on the lookout for your client. While you are waiting, have a word with your waitress. Inform her that this is a business lunch and you would like her to bring you the bill. Also request that she keep interruptions to a minimum, but not to sacrifice customer service in doing so. Promise her a healthy tip for her service.

Once you have your table secured, you may go to the restaurant lobby and wait for your guest to arrive. When he arrives, allow him to follow the hostess to the table and let him choose his seat.

Lunch rules:

Shut off your mobile phone.

  • Give undivided attention to your guest and the meeting.
  • If he makes the first move and orders alcohol, then you may, as well, but go light on the booze with just one.
  • If he is pounding the drinks, you should still sip yours and do not get even remotely close to being intoxicated.
  • If he orders a drink and you are not a drinker, just tell the waitress that you will have water for now.
  • Don’t smoke.
  • Match your client’s meal. If he has a three-course meal, then you should do the same.
  • Try to order something similar so your plates will come at the same time.
  • When you choose your food, be sure you order food that is not messy and easy to eat. No Saganaki flaming cheese, barbecued ribs or Oysters Rockefeller!

Getting down to business:

Do not attack him with business talk as he is sitting down. You need to wait for an appropriate time to talk shop. For new clients, you should spend some time getting to know each other. For a current client, take some time to catch up on things since your last meeting. Enjoy some light conversation minus any talk about politics or other touchy subjects. Sports, travel, and hobbies are excellent subjects for conversation. Continue to hold off on talking business until your meals have been ordered. A great time to talk business is between the salad or appetizer and the main course. When the bill comes, casually pick it up and place your credit card in the bill holder and close it. This should be done with absolutely no effort or attention drawn to it.

The day after your lunch meeting, you should send the client a short note thanking him for taking the time out of his busy schedule to meet with you.

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I should not have to write an article about business phone etiquette, but I feel I have to. I speak to auto repossession company owners by phone all day long and feel that by doing so, I have seen some problems that should not exist. All of my dealings with repo company owners usually begin with my speaking to a member of their office staff, and I am sad to report that there are plenty of times when this does not go well. I hate to say it, but I would say that close to 50% of the auto repo office staff I deal with have less than acceptable phone etiquette. You need to operate a professionally run auto repossession business office in order to have a successful and profitable auto repossession company. The only thing that your lender clients have to judge your office by is the way your staff conducts their phone calls. Here is my list of musts for phone etiquette that your office staff should follow:

  • Speak clearly, and sound professional, helpful and cheerful. I oftentimes find that the staff I deal with give off the impression that they are bothered to answer the phone. I notice this as soon as they answer the phone. It is almost like they want to say to me, “I am busy with my Facebook Farm, so let’s get this over with”. Make the caller feel important when they call.
  • Do not eat, drink, chew gum, or make bodily noises when you are talking on the phone. The other day I was talking to an auto repossession company manager and she slurped some drink through a noisy straw and then belched in my ear! Save those activities for your break or lunch time.
  • Never use slang words or curse words.
  • Address the caller with the proper greeting. Good morning, good afternoon, or good evening, depending on the time of day.
  • Give the caller your full attention and listen to what they have to say.
  • Have a pen and pad ready to take notes if necessary, and take full, accurate notes.
  • Be patient and understanding. If the caller is rude to you, be pleasant back. Do not stoop to their level.
  • Always ask when you have to put a person on hold, and do not leave them waiting for longer than a few seconds.
  • Do not interrogate callers. I know that your staff may want to protect you and be your gatekeeper; however, the 20 questions with the rude tone is not needed.

You never know who the caller on the other end is. It may be your best client calling or it may be a potential client calling. It might be a debtor that is down on his luck, who, by the way, deserves good customer service too. Again, whoever the caller is, they can’t see your face, your expressions or your body language. They can only hear your voice. How you speak and present yourself on the phone will leave them to decide if your repo company has a professional office or not. Keeping clients and getting clients depends heavily on your business phone etiquette.

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Going into the auto repossession business costs money – actually a lot of money. I know it can be tempting to call up an old friend or family member and bring them in as a business partner to get the funds you need to get your repo business going. I have yet to see a partnership where there were not some HUGE bumps in the road. Oftentimes, the auto repo company had more than just some bumps and went off the road and crashed in a ditch because of the partnership that was formed. Having a business partner can cause friendships to end, family members to never speak again, and, oftentimes, even divorce.

This happens because it is nearly impossible for two people to have the same vision and mission for the repossession company. Anything that has two heads is a monster! I have seen co-owners almost come to blows over the brand of printer that was purchased. I know of one man that lost his best friend because his friend thought being a business owner meant less work and not more work, and decided to only contribute about 3 hours a day to their new repo business. One partner was out repossessing cars 80 hours a week, while the lazy partner was hardly putting any miles on his take-home wrecker and was lucky to pick up three cars a week. I know of one father and son repo team that have not spoken to each for nearly 10 years. Not only that, when their partnership blew up, they went out and each started an auto repossession business of their own. Now father and son are competitors in the same city, and when asked how the other is doing, they go into a swearing tirade about the other person.

My first advice is to pass on the partnership, even if it means the delay of launching your repo business venture. However, if you are still sold on a partnership, let me give you some advice. Documentation! Documentation! Documentation! Every detail about your partnership, each of your responsibilities, your business plan and how the repo company is going to be run needs to be in writing. I am not talking about a 3-minute napkin plan the two of you came up with while having lunch at Chick-fil-a, either. Everything needs to be done under the advisement of a licensed attorney that can direct you on the correct way to preserve the company and partnership you are setting up and also put it all in writing. You also need to develop a company handbook that will be your indisputable “Bible” on how things will be done. If it is followed to the letter, there will be fewer disagreements.

Secondly, you need to be sure that the two of you see eye to eye on every aspect of the business and other areas, as well. I look at every business relationship like I am looking at a possible spouse. I am married now, but when I used to date, I had a strict screening policy. When I first dated someone, I watched for little things that irritated me or things they said or did that I did not like. I knew that if there were little problems in the beginning, there were going to BIG problems later on. If I saw the smallest problem with a girl with whom I was on a date, I made it the last date! I actually ended a date while looking at the menu, because the girl revealed to me she was a vegan, card-carrying PETA member. I was a hunter and love my rib-eye steaks, so I suggested we go home immediately! She was not happy, but my motto in love is better to cry once, than cry every day for the rest of your life! I do not believe in the theory (I say it is a lie) that opposites attract and make for good relationships. If you are going into business with someone, you need to be like minded. You need to think the same way in nearly every way – business, personal, political, etc.

I wish you all the luck in your auto repossession business venture. I will again advise you to pass on a partnership in your company. If you go against my advice, do it cautiously. And remember, partners share everything–the risk of investing, the responsibility, the sweat and labor, the stress and headaches and, most of all, the profits. For me, I am not willing to share the profits, so I will handle the rest all on my own!

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Absolutely Not!

So, you have been making some sales calls and finally got an appointment with the collections manager of a lender you are trying to get repossession business from. What should you wear to the meeting? I have seen some real fashion disasters worn by auto repossession company owners going to meet with a lender. I once was visiting one of my clients and one of my competitors dropped in unannounced to try and get some repo orders. He showed up in jeans with the knees torn out of them, a wife-beater t-shirt, a wallet chain and a pair of flip flops. He had a dirty ball cap on that said “Porn Star”.  I am not sure if he had bathed or brushed his teeth that morning, but he smelled like recycled summer sausage! I have told this story before and have been told I am a great story teller. I wish it were just a story, but it did happen. Needless to say, he never got one order from my client and was soon up for repo himself.

I have had many people tell me that all they wear is Harley Davidson shirts, jeans and boots, and they are not changing who they are for anybody. That is great; I used to wear “biker wear” a lot myself. In all my years in business, I found one thing out – people react to what you are wearing. If you show up anywhere in a ketchup-stained tank top and shorts, you will be treated a whole lot differently than the man that is wearing a pair of dockers, a buttoned-down shirt and some casual shoes. I came to this revelation some years back in my daily trips to my bank to take care of personal and business transactions. If I went into the bank looking like I just fell off the mattress, I was treated exactly how I looked. I was barely greeted, there was no smile, no chit chat, and even the customer service was substandard. However, when I entered the bank in casual business attire or, once in a while, wearing a nice suit jacket and tie, they fell all over me. They greeted me, they smiled, they were in a hurry to assist me, and sometimes they told me I was looking fine! Some of you may say that they should treat all customers the same, and that is 100% true. But the reality is, that it does not happen that way. Shortly after I made my discovery that your appearance will determine how you are treated, that particular bank approached me and offered me an unsecured business line of $60,000 to use for payroll, if some of my clients were slow to pay. Was it because of how I dressed when I went in there? I would say that was definitely a big part of it.

I am not saying you need to wear a suit all the time, but I am saying to dress for the occasion. If you are going jogging, wear a jogging suit, t-shirt and tennis shoes. If you are going on a poker run on your “hog”, put your leather chaps on and a Harley shirt – but do not forget to wear a pair of jeans under those leather chaps! And if you are going to meet with a lender, dress appropriately if you want your auto repossession business to grow.

So, I ask again. What is appropriate dress for meeting with a lender? Is it a suit? I would say no. You are a repossessor and, honestly, I can’t ever remember meeting a client that was wearing a suit. You do not want to dress better than the client you are meeting, so I am suggesting you wear casual business attire, like a pair of dress pants or khaki dockers with a nice buttoned-down shirt. You will also want to be sure you have showered, slapped on a little anti-perspirant, combed your hair, brushed your teeth and ironed your clothes. Below are a couple of examples of what to wear and what not to wear when you are trying to get clients to use your auto repossession business or visiting clients that already use your repossession service.

This would be appropriate.

This is not cutting it!

Please do not EVER dress like this!

This would also be fine.

The Past: People have been borrowing money and buying things on credit for a long, long time. Back in the day, many lenders felt very comfortable sending out a bank employee to collect on past due accounts and, oftentimes, to repossess collateral. There was a time where auto repossession insurance, bonds, associations and licensing did not even exist. The practice of in-house auto repossessions is a rarity in this day and age, but, once in a while, it still happens.

At some point (I am told in the mid 1950’s – old timers, feel free to comment) lawsuits, assaults and the hassle of doing it themselves became an issue, and lenders began using outside contractors to perform their auto repossessions. This system worked quite well for years and years, and deep business relationships developed between lenders and the local repossessor. This relationship resulted in loyalty and trust between the two, and owning an auto repossession business was quite profitable. The lenders were happy to pay fees for professional services, and not only paid for the basic repossession, but also for other services the repossessor performed. These fees included key cutting, mileage, storage, investigation and skip tracing, condition report and photos, transport to auction and, oftentimes, extra for accounts where a lot of time was spent in getting the collateral picked up. They nearly always paid a close fee.

One major lender (that I will not call by name), in my opinion, broke the local adjusters down by bringing up the dreaded “C” word – contingent only. An all-inclusive fee was forced upon the repossession company owners by this company and, by not collectively saying “No”, this industry began to slide down a slippery slope. Other lenders slowly but surely began to follow this contingent-only trend and, although some stood their ground and said “No”, a majority did not. This allowed the lender to adapt a practice of setting the repossession fees, rather than the repo company owner setting his own fee.

In the 1990’s, debtors became more mobile and more lenders were having their “paper” spread across all 50 states. There were also a lot of mergers and acquisitions of smaller banks, and large nationwide banks became the norm. Lenders began to add more adjusters to their vendor list, and this is where I believe the personal relationship between lenders and local adjusters began to vanish. Juggling thousands of agents became a daunting project and emails, faxes and proprietary systems replaced the old-fashioned telephone update.

The Present: In a day of technology, the personal touch this business used to have is all but gone. We now have mobile phones, VOIP systems, land lines, fax lines, email, and instant messenger programs, and yet I see less communication in this business than ever before. I see lenders that have no idea who the adjusters they use really are. Oftentimes, there is no contact information or issuing customer service representative name on a repossession order. Without that, how can an agent call to request more information or give an update? Recovery rates are down, fees are down, operating costs are up, and a majority of repossession company owners are not taking a stand to keep this industry great.

The Future: The future is yet to be seen. You, the auto repossession company owners of today, are this industry’s future. To start, you need to conduct yourselves honestly and professionally at all times. You can right the future of this industry by educating yourselves and learning to be better business owners. You need to work united together to mold this industry into whatever you would like it to be. This means taking a collective stand to work for fees that make your company profitable and worthwhile.

The answer is yes. You need to have some sort of company handbook to set some standard operating procedures (SOP) for your auto repossession business. Having a company handbook will save time in your daily operations because it lessens the possibility of having to answer the same questions over and over again. It will help create uniformity and set a standard in your company, as well as prevent disagreements on how things need to be done.

If you have an SOP for your company, then there will never be a question as to what is expected of your office staff and repossession agents. They can sign that they received and read the handbook. This holds them accountable for their work performance, whether it is good or bad. Your employees will not be able to claim ignorance about a rule when you have to take action on a violation of a rule found in the handbook. This can help protect you and your company from unemployment claims, as well as possible legal action. You can combat claims of favoritism if you simply enforce the written policies of your company equally with all of your employees. It will put all employees on level ground, and this helps create a happy and well-running work environment. A well-drafted company handbook will not only protect you, but also protect your employees, as well.

Having a company handbook is also a valuable tool in marketing your auto repossession services to potential clients. It shows that your company is a professional, efficient company that has guidelines on how to serve them from the acceptance of the repossession order to delivery of their collateral to auction. You can actually share with the lenders your step-by-step written guide on how you get the job done and minimize their (and your) window of liability.

Your handbook should detail all the procedures you want in place for running your collateral recovery operation. It can lay out such things as hours of operation for your office, to medical and sick leave, to drug testing of employees. It can map out the recovery process you want your repo agents to follow in the field, and how you want your office staff to stream information to your lender clients.

You want to be sure you cover all areas to avoid lawsuits from debtors. One area in particular would be the storage of a debtor’s personal property, how it is inventoried and what documentation you have the debtor sign and file upon receiving his personal effects. One suggestion I have for you that was a rule at my company was the storage of liquids. We always disposed of liquids – chemicals, bleach, laundry detergent, gasoline, etc. We did not want a hazardous material spill or chemical reaction to occur at our office. Another suggestion I have for you is to have a rule regarding the storage of firearms and what procedure is set for returning guns to a debtor. One of our members and contributing authors, Bill Meinhardt, posted an excellent suggestion in our auto repossession forum. Bill posted this:

“I always unloaded the weapons and rendered them temporary inoperable with plastic pull ties” in a thread titled Guns and ammo in car – what’s your policy?

I suggest to all of you who do not have a company handbook to get one. it will professionalize your repossession business and help things to run more smoothly at your company.

Loyalty

I read a quote recently that said, “The man who inspires loyalty will never die alone or at least his death will not go unnoticed.” I have known a slew of people in my life that have demanded loyalty from the people around them. Some of them were business owners demanding loyalty from their employees. Others were pastors expecting complete loyalty from their parishioners. I knew of one chief of police that demanded 100% loyalty from the police officers that were under him at his department. I even have known some husbands that expected undying devotion from their wife and children. I guess there is nothing wrong with any of the above scenarios, is there? The problem that I saw in many of those situations was that the loyalty was expected to flow up to the leader, but was not reciprocated back down to the followers. Loyalty in any relationship needs to be a two-way street. It needs to ebb and flow between the king of the castle and those that dwell in his domain. In each of the above relationships, I saw a police chief, a pastor, a husband and a business owner demand loyalty from those under him, but these men did not return the loyalty they so fervently demanded to those around them. How can we, as business owners, be loyal to those members of our organization? We can be patient, understanding, attentive, and forgiving to our employees. We need to see them not just as employees, but as human beings that have personal lives, struggles, and the ups and downs that life dishes out. Of course, when you are running a business, you must have expectations of your employees, right? Definitely, but your responsibility as the person running the company is to be sure that your staff receives the proper training for the job they were hired to do. You need to be sure that what you expect from them is patiently explained and taught. You need to not get angry or explosive when a mistake is made and to take the time to retrain them on what they did wrong.

I remember being in the office of a “mom and pop” repossession company a few years ago. They had a decent office, they had some nice-looking wreckers, and they even had a storage lot with a decent amount of collateral stored there. The owners greeted me with a big, friendly “hello” and invited me into their office. As soon as I walked in, I could feel that something was not right in the office. All of their staff greeted me with a smile, but, for some reason, it lacked in sincerity. As I was sitting there talking with the owners, I could hear a phone ringing and ringing in the main office, and one of the owners seemed to get stressed, all of a sudden. He quickly answered the phone and was very abrupt with whom I suspected was a client calling for an update. As soon as he hung up, he exploded into a loud tirade and chewed out the girl that did not get the call. She explained that she was on the phone with another lender and he blew up even more loudly, using some of the vilest profanity. He then came back into the office and loudly told me (so she could hear) how worthless that girl was and how he was gunning to fire her. A few weeks later, I heard that girl quit and, over the next several months, that company went through a string of office workers. This was because the explosive behavior of the one owner caused a high turnover rate in their office. That company is still running today, but, in my opinion, at only 50% of the potential it could be running. Sadly, I know of many repo companies where this scenario is played out day in and day out.

Employees treated with loyalty and respect will be loyal to you. I had one big, strong, muscle-bound guy working for me, that probably would have charged hell with a bucket of water for me. When I sold my company and retired, he cried on my last day at the office.

I sometimes joke about death and funerals, and it relates to the above quote – “The man who inspires loyalty will never die alone or at least his death will not go unnoticed.” When I am joking about the topic of funerals, I always say this: “Some people will die and will have loyal friends that will fight to be pallbearers to carry the beloved’s casket. Others had better be cremated, because they will be lucky to have one person willing to tote the urn that their ashes are kept in.” Loyalty – expect it, but also give it.

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Are you branding your auto repossession company? Before you answer, let’s take a look at some of the essentials of branding. A successful brand needs to:

  1. Be different. Forget about all the cliché claims that other repo companies make. Be unique in ways that really matter to the lender.
  2. Make promises on which you can deliver. Never make claims that you can’t live up to. I know several repo business owners that are unable to be honest with their lenders about service. Some regularly accept assignments that are way, way out of their service area, and they do this thinking they will make their client happy. They always promise to be diligent on running those long distant accounts, but are lucky to get around to even doing a first run. The bad news is, the client won’t be happy. The owner would be better off to tell the lender that they only provide quality service and, in this case, they can’t do that. They could then give the client the name of another repo company right in that area. The lender will appreciate the honesty.
  3. Interact with your clients. Get to know them personally and develop a deep, long-lasting relationship – a bond, if you will. Be genuinely interested in them personally, instead of just being interested in their business.
  4. Communicate regularly with your clients. In a day and age of landlines, cell phones, text messaging, email, twitter, Facebook, etc., there is no reason why you should not stay connected with your clients. Don’t forget the U.S. Postal service for getting a Christmas card or birthday card delivered right to your client.
  5. Have a catchy company name, logo and motto. I was told recently by a vendor manager of a large lender that said a cool name and motto sticks out in their mind when someone does a sales call. She said that the staff in the vendor department sit around talking at lunch about the coolest name of the companies that had made sales calls that day. You don’t have to change your name, but you can always add to it. For example, there are several auto repossession companies in America that bear the name Bulldog Recovery. If there are twenty of them nationwide, how would an owner of one of them get their name to stand out in a nationwide client’s mind over the rest? How about a catchy motto? “Bulldog recovery ~ We take a bite out of your past due accounts”. Corny? Maybe, but that Bulldog Recovery will stand out from the other Bulldogs.
  6. Get your name out there physically. Get packets, brochures and business cards in the hands of every possible client out there. Do not send an expensive gift to one person in a department, but rather send something that brands your company to every customer service representative that works for your clients. If your name is on every desk of a recovery department via coffee mugs, post-it notes, pens, etc., whom do you think will come to mind when they need a car picked up in your service area? Check with your client to see if this is allowed. Most will allow it, if it is a small gift to every employee and not just to one person.
  7. Get your name out there in the cyber world. Hello! It is 2012, and if you do not have a website, get one built. You need to drive traffic to that site. The way you do that is to advertise on ALL the online auto repossession company directories on the internet. Am I plugging our site? Sure, I am. If I said I was not, I would be lying. However, I am also plugging the 4 or 5 other directories out there, as well.  You need to be on ALL of them, not just ours. The successful repossession companies out there advertise in the directories, and the ones that struggle do not. You also need to write some auto repossession articles on your website and a blog you set up, as well as other repossession industry related sites that will allow you to do so. Why? To brand yourself as an auto repossession expert and professional.

Your brand will reside in the hearts and minds of your current clients, as well as prospective lenders. A strong brand is invaluable as you battle to build a broad client lender base. It is so very important to spend some time investing in, researching, defining, and building your brand. Your brand is the source of a promise to your lenders. It is the foundational cornerstone in the marketing of your auto repossession business. Google, Coke, Ford, Dairy Queen and many other successful companies brand themselves. You know their names because they branded their companies. Besides knowing their name, you need to learn from them in the area of branding.

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Over the last couple of decades, I have seen auto repossession companies come and go. Both friends and competitors have closed their doors before my eyes for a variety of reasons. Some closed their doors due to money management and poor business practices. Others closed their doors as a result of illness or old age. I have often heard divorce and personal problems cited as reasons for throwing in the towel. Out of everything I have heard, I would say one of the most frequent reasons for closing an auto repossession business was just being plain tired and giving up. Time and time again, I have had repo company owners tell me they were burned out and closing their doors. They were tired of battling with staff, clients, debtors, and other headaches that come with owning an auto repossession. If you, as the owner, are burned out, your business will also become burned out. Your office staff and repossession agents will catch vibes you put off, and business will suffer. Never let your employees see you down. For your sake and your business’ sake, you need to always be on top side. Having a positive attitude will be contagious and will lead to your business running better. Of course, this will lead to higher profits and business growth. I have been in the offices of both types of companies – the “burned out” one and the “on top side” one. The two are farther apart than the East coast is from the West coast, and it is the “on top side” business that is raking in the cash. Not only is the business making money, but the staff and owner are having a blast doing what they love! In the “burned out” office, you can slice and dice the thick tension, see the pain in everyone’s face and loosely predict the date and time they will go bankrupt. Most of us got into this business with a great love for the auto repossession industry and the life that goes with it. If you get burned out, you will lose the love for this industry and, just like a marriage, the relationship will come to a painful end.

Feeling burnout coming on? Spend some time with your family or get involved in a charity!

Tips and more info on how to run an auto repossession business are found here and here

In an earlier post, we talked about learning to respond to the word “no” and how to be persistent in this business. Today’s tip was inspired by Bryan McCollister, owner of Faith Financial, Fort Worth, Texas. It also deals with the word “no”, but in a different way. You should not only learn how to overcome the obstacle word “no”, but you need to learn how to say “no” as well. Saying “no” could be used in response to a request for free storage or maybe for doing work on a contingent basis or possibly for a low fee for repossession work. Far too many auto repossession companies are taking any business they can get without weighing the costs. These “eager beavers”, jumping at any work that is thrown at them, are the reason why auto finance companies are expecting every agent to work for pennies and provide free services. These same lenders are in the business of making money, and yet expect you to work for free. They would not be providing auto loans to people if they were not making money, and you should not do work for them if you are not making money.

When I talk to people in the auto finance world, I often ask them a couple of questions that make them squirm. The first is, “Would you do your job if you were only going to get paid if the people paid up or the car gets recovered?” Another is, “Would you come in to work on Saturday and Sunday if you were not going to get paid for those hours?” None of them ever say that they would, and then I compare that to freebies that auto repossession company owners are often asked to do by clients.

About 10 years ago, I used to do work for a client that paid well. We got $325 a car, plus keys plus transport with a cure fee, if we got the debtor to pay up. We picked up about 100 or more voluntary repos a month that made it a guaranteed $30,000 a month account for us. We were very happy to do their auto repossession work because we were making a nice profit. I recently spoke with an auto repossession company owner in my old area that is currently doing the same company’s work. He is doing their invols for a whopping all-inclusive fee of $265 a car. He must make keys, transport the cars to auction, and does not get a cure fee for that price. I know he is not making money, he knows he is not making money, and you know it, too. He should have said “no” to that account from the start. The cost of business has gone up since I did auto repo work for them.

How is it possible that this lender’s fee has gone down and not risen to $450 per repo plus keys and transport with a cure? That question demands an answer, and the answer is that some poor soul needed work so badly, that he was afraid to say “no”. Lenders weigh the decision on whether or not to put you on their vendor list, and you need to do the same when thinking about doing work for a client. If you are not going to make money working for a client, then you need to just say “no”.

I am not talking about making a living, either! A person makes a living at a job, but business owners need to make money – not lose money. Weigh the costs before bringing on a new client, and if you are not going to make good money, then you need to turn them down with a confident “No”!!!