This question is for banks, credit unions, finance companies but welcome feedback from all.
When a debtor calls in to complain about damage to their vehicle after redeeming it from the agent, how do you handle it? Do you have a process in place? Damage claim form, pictures or estimates required? Or do you, the lender, refer the debtor back to agent for them to work out?
When a debtor calls in to complain about damage to their vehicle after redeeming it from the agent, how do you handle it? Do you have a process in place? Damage claim form, pictures or estimates required? Or do you, the lender, refer the debtor back to agent for them to work out?
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