Originally posted by TBONE2011
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Let me clarify one thing...we assign out cases to agents based on performance not seniority. We do have quite a few agents waiting on their first assignments so they can get trained on our system. We also don't roll down cases when an agent gets tired of working it or can't locate the unit. If an agent has no luck on a case that has been worked thoroughly, it is usually submitted to skip depending on the lender's wishes. As our case load picks ups(which will hopefully be soon), we will be able to add on more agents. No one likes to wait but all I ask is for a little patience...your turn will come. Please call me @ 888.930.8881 x117 from 9 to 6 EST to discuss the credit union that has requested your services. If it's after my normal work hours, PM me and I will give you my cell #. Have you advised the credit union to notate in the case notes to assign it to you? If not, we have no way of knowing if they have a preferred agent.
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