I am speaking for myself and from talking with my colleagues and others people working in recovery and skip departments.
1. Frankness and honesty - If you did not run an account yet or last night, then just be frank about it. If you scratched or dented our collateral, by all means let us know before the debtor does. If you we ask you if you can run an account and it is not really in your service area, say no. Don't say we can do it and then run the account once two weeks after we issued it to you.
2. Feedback - If are unhappy with the way we are working with you, tell us. If you have a problem with a rep, talk about it. It is better than letting it fester. If you unhappy with they way we skipped an account or have some skip suggestion then share it with us.
3. Communication - Please return our calls, get updates to us and let us know if you have a problem ie can't get a vehicle to acution on time or having trouble getting a key made.
4. Respect - Treat the debtors with respect even if they don't do the same to you. There is no need to lower yourself to their level.
That is all I can think of for now.
BB and T Gal
1. Frankness and honesty - If you did not run an account yet or last night, then just be frank about it. If you scratched or dented our collateral, by all means let us know before the debtor does. If you we ask you if you can run an account and it is not really in your service area, say no. Don't say we can do it and then run the account once two weeks after we issued it to you.
2. Feedback - If are unhappy with the way we are working with you, tell us. If you have a problem with a rep, talk about it. It is better than letting it fester. If you unhappy with they way we skipped an account or have some skip suggestion then share it with us.
3. Communication - Please return our calls, get updates to us and let us know if you have a problem ie can't get a vehicle to acution on time or having trouble getting a key made.
4. Respect - Treat the debtors with respect even if they don't do the same to you. There is no need to lower yourself to their level.
That is all I can think of for now.
BB and T Gal
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