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Old 08-26-2013, 11:19 PM   #41
BigDogRecovery
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A few more thoughts!

6. When a repo agent calls get someone on the line immediately. I am not calling for my health and its normally something that needs resolution immediately. I have called clients only to receive a call back 3 days later when the original issue is well past.

7. Respect hours, We release cars and PP Monday, Wednesday and Friday between 8 am and 5 pm. So don’t send a truck when you know its not a day we are available to release vehicles. I had a recent experience were a client billed me the cost of sending a truck on Thursday. Not my fault so expect me to pay for it.

8. And again, communicate, communicate communicate ……….


I will have more later!
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