After a recovery agent signs on a new bank, credit union or finance company, what's next? Do you just accept whatever jobs they send your way and go on about your merry way? Well, you shouldn't! With the competitive nature of the recovery industry, customer service should be top on your list...right up there with securing the collateral. Why? Many times banks, credit unions and finance companies will call each other to find recovery agents that work a specific area. And guess who will get the recommendation for the job? The agent who consistently provides quality service from the recovery of the collateral to the follow up with the CR, pictures, etc...the agent who returns phone calls and responds to emails from their clients in a timely fashion. A satisfied client will recommend you to others...it's almost like getting advertising for free! You can grow your business without having to spend extra time prospecting for new clients if you invest a little time into building your relationship with your existing ones. It is easier to keep a current business relationship than to build a new one and it's a lot cheaper too!
What do you do to build and grow your lender relationship???
What do you do to build and grow your lender relationship???
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